Frequently Asked Questions

What is the refund policy of TaspriStudio?

We have a customer friendly 30-day* refund policy. But you can not ask for a refund claiming a feature that your purchased theme or plugin doesn’t include or if our product conflicts with any other third-parties.

What is your free product support policy?

We support for both of our free and premium products through our support forum. But support question for our premium products gets the highest priority. You can ask questions on our forums and the support team and/or community members may help you.

Do you have any installation or setup service?

We provide both paid and free installation service for a few specific products of ours. Please check the product page faqs to know if the product you’re buying offers the service or not.

Why should I have a registered account on your website?

We use third-party marketplace to sell our products most of the time. If you just want to buy our product you may not need an account. But if you want to get support then you must have to create an account and be able to submit support tickets.

Can I share my website username and password with your staffs?

In some cases, you may need to share your website admin access to our support staff to help you further investigate your issue. You’re advised to change the credentials as soon as your issue is solved.

Do you provide documentation and support?

Yes, all of our themes and plugins are well-documented, and we provide top notch support for our products.

How long do I have support access?

You can get our tech support for 6 month to 1 year based on your purchased license type.

Do you provide customization?

Yes, we provide various development services including customizations. Please check our service page for more information.

For how many websites I can use a theme/plugin?

Our single product license allows you to use one theme/plugin for a single website upon a single purchase. The extended license offer unlimited domain use license.